This is a message to all our customers, partners and the scientific community about the recent events concerning the outbreak of the novel coronavirus (COVID-19). These are challenging times for everyone and some of our customers will be greatly influenced by this pandemic in one way or another. We at Dolomite Bio would like to state that despite the ongoing situation, we are doing everything we can to ensure you receive the same level of support that you are used to. Read below what Dolomite Bio do to guarantee that our service to customers remain largely unaffected by the current events.
Steps we take to ensure ongoing support and supply chain
Dolomite Bio will follow official UK government and NHS guidelines closely and respond quickly as the situation with COVID-19 evolves. Furthermore, we have introduced additional measures to increase social distancing within the business as we strongly believe that this will help to protect everyone. We will:
- Set up virtual alternatives for customer meetings and product demonstration
- Increase online learning content
- Continue providing responsive and high-quality support via emails and phone calls
- Minimize in-person meeting whenever possible and follow official H&S guidelines to ensure safety of attendees
As a company working at the cutting edge of a number of scientific fields we know the level to which the fast developing COVID-19 pandemic is starting to impact how we are all working. We also know that our products and technologies are well placed to better understand, develop and attack the virus itself and so it is critical that we are able to supply to our customers and users. We have been working closely with our suppliers to understand the potential impact of any distancing measures that need to be put in place to ensure that we can mitigate any supply problems. We will make every effort to continue our operations and supply to our customers with products and applications support, and we look forward to working with you during this difficult period.
What does Dolomite Bio do to help?
We have been amazed by the quick response and the openness in which the scientific community have generated and spread their research about COVID-19. At Dolomite Bio we strongly believe in an open research environment and promote the rapid development of new single cell protocols with our products. Have a look at our new Immunology page to understand how the Nadia Instrument and Nadia Innovate can help support your research.
If you have any questions, please reach out to us we are happy to help!